Frequently Asked Questions
Everything you need to know about keeping your home spotless with CleanFreak.
What is the typical shipping time for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for those who need their cleaning supplies sooner.
Are your cleaning solutions safe for pets and children?
Yes, we prioritize safety. All products in our 'Green Clean' line are non-toxic, biodegradable, and formulated to be safe for use in homes with both children and pets when used as directed.
What is your return policy if I am not satisfied?
We offer a 30-day 'Sparkle Guarantee.' If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange, provided at least 50% of the product remains.
Do you offer subscription services for recurring supplies?
Absolutely. You can choose to 'Subscribe & Save' on your favorite essentials. Select your frequency—every 30, 60, or 90 days—and receive a 15% discount on every recurring order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger equipment purchases.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.